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Our code of practice
As members of SAIF, we follow the UK Code of Practice for Funeral Directors. It sets out how funeral directors must care for the people who have died and the families they serve.
What the code means for you
- We are open about the goods and services we offer, and tell you plainly if we don’t offer something you ask about
- We take your loved one into our care at the earliest possible opportunity, and tell you where they will be cared for. With us, that is always our own funeral home in High Lane
- We confirm their identity, record their personal belongings, and keep a full record of their care
- We treat them with care and dignity at all times
- We explain our services clearly and sensitively, and never pressure you
- We give you a copy of the code, or a link to it, whenever you ask
SAIF and the National Association of Funeral Directors (NAFD) adopted this code together. It is based on the statutory code introduced in Scotland in 2024. SAIF members also meet some additional requirements of their own.
Download the full code of practice (Word document)
If you are unhappy with our service, please see our complaints procedure.