Home About us
Complaints procedure
If you are not happy with any part of our service or the products we provide, we want to hear about it.
Our commitment to you
- Making a complaint is as easy as possible, and we treat every complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service
How to make a complaint
Contact our general manager, Gary Burdett, in whichever way suits you:
- By email: [email protected]
- By phone: 01663 762618
- In writing: G Burdett Funeral Services Ltd, 6 Buxton Road, High Lane, Stockport, Cheshire SK6 8BH
- In person, by appointment, at our funeral home
We will acknowledge your complaint within 3 days and investigate it fully within 5 working days.
If you are still unhappy
You can contact the National Society of Allied and Independent Funeral Directors (SAIF), of which we are members. SAIF will acknowledge your complaint within 7 days and then investigate it fully. SAIF only investigates once our own complaints procedure has been completed.
- By email: [email protected]
- By phone: 0845 230 6777 or 01279 726777
- In writing: SAIF Business Centre, 3 Bullfields, Sawbridgeworth, Hertfordshire CM21 9DB
Read SAIF’s complaints policy.